Help Center – Everything You Need to Know Before Your Visit

Any Questions?
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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Melbourne Museum

Where is the Melbourne Museum located?

The Melbourne Museum is located at 11 Nicholson Street, Carlton, Victoria, 3053, within the Carlton Gardens.

What are the opening hours of the museum?

The museum is open daily from 9:00 AM to 5:00 PM.

What is the Bunjilaka Aboriginal Cultural Centre?

Bunjilaka Aboriginal Cultural Centre is a significant part of the museum dedicated to the living traditions, history, and stories of Victoria’s First Peoples. It serves as a space for cultural connection and education for both Aboriginal and non-Aboriginal people.

What is the Dinosaur Walk?

The Dinosaur Walk is a permanent exhibit featuring a collection of dinosaur skeletons, including “Horridus,” one of the most complete and best-preserved Triceratops skeletons in the world.

Is there an onsite car park?

Yes, there is an underground car park located directly beneath the museum, with entrances on both Nicholson Street and Rathdowne Street.

Is the museum building new or old?

The current Melbourne Museum building officially opened in 2000, but the institution itself has a long history, with its origins dating back to the mid-19th century.

Is the museum suitable for young children?

Yes, the museum is very family-friendly, featuring the Pauline Gandel Children’s Gallery, specifically designed for children aged 0-5 with interactive, hands-on exhibits.

What is the Forest Gallery?

The Forest Gallery is a unique indoor exhibit that recreates a Victorian mountain ash forest, complete with live plants and animals, providing a real-world ecosystem experience within the museum.

How many items are in the museum’s collection?

Museums Victoria, which operates the Melbourne Museum, holds a collection of over 17 million items, covering a wide range of natural and human history.

Can I take photos inside the museum?

Yes, personal photography with handheld cameras and smartphones is permitted. However, flash photography and professional equipment like tripods are not allowed.

What is the significance of the Phar Lap exhibit?

The museum is the permanent home of Phar Lap’s mounted hide. Phar Lap was a legendary racehorse who became a national icon during the Great Depression.

Is the museum located near other attractions?

Yes, the museum is situated in a cultural hub, with nearby attractions including the UNESCO World Heritage-listed Royal Exhibition Building, Carlton Gardens, and IMAX Melbourne.

What is CSIRAC?

CSIRAC is Australia’s first digital computer and the oldest surviving first-generation electronic computer in the world, which is now part of the museum’s permanent collection.

Are there dining options available at the museum?

Yes, there are several dining venues on-site offering a variety of food and beverage options.

Is there free Wi-Fi at the museum?

Yes, free Wi-Fi is available for all visitors throughout the public areas of the museum.